If you would like to make a return, take a look at our policies below. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
We’ll accept return requests for games that are unopened, unused, with the original shrink wrapping still intact.
If you wish to return your item, we must receive your request within 14 days of the date you received your item.
Refunds and Exchanges
Once we receive your returned item, we will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email email@example.com within 14 days of receiving your product to begin the process.
After you’ve submitted a return request to firstname.lastname@example.org, we will send you a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
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